Contact Us

We read every message. Use the channels below — we typically respond within 2 business days.

General Support

App not working as expected? Found a bug? Want to suggest a feature? Send us a note.

Purchase & Billing

Issues with your premium purchase, restoring across devices, or refunds.

For App Store refund requests, please use Apple's Report a Problem page. For Google Play, use the Play Store refund flow.

Privacy & Data Requests

Exercise your GDPR / CCPA rights — access, correction, deletion, or portability of your data. We respond within 30 days.

jathanscreatives@gmail.com →

Quick Answers

I purchased Premium on Android — does it carry over to iOS (or vice versa)?

App Store and Google Play purchases are independent. Each platform processes payments through its own billing system, so a Premium purchase made on one platform does not automatically transfer to the other.

How do I restore my purchase on a new device?

Open the app → Settings → Premium → "Restore Purchase". Make sure you are signed into the same Apple ID (iOS) or Google account (Android) that made the original purchase.

Are my scans uploaded to the cloud?

No. All scan history, saved codes, notes, and tags live on your device only. You can manually export them via Settings → Backup & Restore.

I'd like to remove ads — is there a way?

Yes. The one-time Premium purchase removes all ads permanently and unlocks all premium features. There are no recurring subscriptions.

For legal terms see our Privacy Policy and Terms & Conditions.